Story Feature

The Highlands, a skilled nursing and rehabilitation facility, recently earned a five-star rating from the Centers for Medicare and Medicaid Services.

 

The CMS ratings system is designed to assist the public in choosing care for their loved ones. It calculates the ratings based on results of health inspections, staffing and quality measures (including pain management, pressure ulcers, weight loss and falls).

 

“Everybody, in every department, plays a significant role in the care of our patients and residents,” said Carlos Bonilla, executive director. “At The Highlands, that’s what we’re all about.”

 

“The Highlands has been a premier leader in the community for providing five-star care. Achieving a five-star rating from CMS shows our local community, providers and hospitals that The Highlands team is committed to our patients, their families and the associates we serve,” said Zo Long, vice president of parent company Life Care Centers of America’s Northeast Division.

 

The rating was official in fall 2018.

Story Tagged: Customer service, Skilled Nursing