In September 2015, Amy Pumford, certified nursing assistant at Life Care Center of Plainwell, Michigan, received Life Care Centers of America's 2014 Northeast Division Whatever It Takes And Then Some Award for her dedication to her facility's patients and their families. Pumford often comes into the facility on her day off to spend quality time with residents. In one specific act of compassion, Pumford postponed her family Thanksgiving to accompany a resident home on Thanksgiving. The resident was depressed she couldn't spend Thanksgiving with her family. While at the resident's house, Pumford even assisted with the holiday meal preparation. The resident was noticeably more upbeat when she returned to the facility.

 

Pumford's story is just one of many tales of exceptional customer service and care found throughout our skilled nursing facilities and rehabilitation centers.