In September 2015, Mary Tobacco, rehab aide at Life Care Center of Palm Bay, Florida, received Life Care Centers of America's 2014 Southeast Division Whatever It Takes And Then Some Award for her commitment to customer service. Tobacco's dedication to her facility's residents and patients extends well beyond her job. She takes time to learn each of her patient's backgrounds, hobbies and interests. When she noticed one of her patients was having a hard time adjusting to life in the facility, she wanted to help. The resident was used to being busy, so Tobacco created specialized tasks to help keep him busy throughout the day. He was thrilled to feel productive again, and his mood improved drastically.

 

Tobacco's story is just one of many tales of exceptional customer service and care found throughout our skilled nursing facilities and rehabilitation centers.