In September 2015, Marilyn Dorn, housekeeper at Payson Care Center in Payson, Arizona, received Life Care Centers of America's 2013 Southwest Division Whatever It Takes And Then Some Award for her commitment to customer service. Dorn's dedication to her facility's residents and patients extends well beyond her job duties. She takes extra care to get to know each resident, learning what matters to each person. When she learned a new male resident on the secure unit was about to celebrate a wedding anniversary, Dorn wanted to help make the occasion extra special. She organized a special day for the resident and his wife, complete with cake, a card and musicians to play so the couple could dance.

 

Dorn's story is just one of many tales of exceptional customer service and care found throughout our skilled nursing facilities and rehabilitation centers.