Rivergate Terrace

First I would like to start off on a positive note. This place is very clean mostly all the staff is very friendly. Nurse Ceria, Kathie, aid Frances made the best impression on me and my husband. Not with these ladiessl but at times there is a slow response time when you ring for assistance. The staff I'm the laundry department lost some of my husband cloths and was slow about cleansing and returning the remaining of is belongings. The food was horrible, for over 3 weeks my husband lost several pounds because he would not eat it all all. I had to take him food everyday for 6 weeks. After it was brought to the cook (Jackie) attention, she fixed him a few special meals then we didn't hear nothing else from her. The SW Brittany let Sue in administration know and for some reason Sue was in denial of the food being Nasty Therapy was good when the got to him, but I feel they could have worked with him more because that was the only reason he was there for. I know it may be better then some places and worse then others but before you entrust your love one with them, please do your homework This is an update to my last review Please if you are sent a bill from Rivergate Terrace, please check with your insurance company to see if it covered. I was sent an invoice from my husband's stay in the amount of $1378.00 after reaching out to our they stated we had met out deductable and we were 100 %covered After Rivergate challanged this bill a few times they never came up with an itemized bill. 2 months later they called me and said I had a $0 Bal. How about that! Never accept what you know is not right! I a'm also waiting on them to reimburse us for some of my husbands clothes items when he was discharged. It' has been 3 months and after saying they said they would take of it- they still haven't sent any compensation for it. I will update you all on that outcome come later

Very kind staff