Rivergate Terrace

I rarely leave reviews, but I feel it's important to share our experience with this nursing home. My family placed our loved one here hoping for compassionate and attentive care. Unfortunately, we were deeply disappointed. Staffing seemed consistently short, and as a result, basic needs like timely medication, hygiene assistance, and regular meals were often delayed. Communication with the nursing staff was poor—getting updates on medical conditions or care plans was frustrating and inconsistent. We often felt like we had to chase down answers. Cleanliness was another major concern. On several occasions, we noticed unpleasant odors in the hallways and saw trash left in patient areas. It did not feel like a safe or healthy environment for elderly residents. Most heartbreaking was the lack of personal engagement and warmth. The atmosphere was cold and clinical, and our loved one frequently expressed feelings of loneliness and neglect. I understand how difficult the job can be, but families trust these facilities with the well-being of people they love. Sadly, that trust was broken in our case. Just today our loved one was sent to the hospital with no pants or underwear. Upon communication with the hospital staff I was informed of multiple “old” broken bones.