Story Feature

Life Care Centers of America announced its annual Whatever It Takes And Then Some Award winners for customer service on Aug. 28, 2019.

 

The awards are presented to one associate from each of Life Care’s divisions. Executives present each winner with a $1,000 cash prize and share the stories behind their acts of exceptional caring. Winners are honored during a session of Life Care’s Annual Management Meeting at the company’s headquarters in Cleveland, Tennessee.

 

“Customer service is Life Care’s reason for being,” said Beecher Hunter, Life Care president. “Our company is blessed with associates who view their work as a life’s calling, and they are extraordinary practitioners of a heartfelt commitment to always act in the best interest of our residents. The eight individuals we are honoring this year with our Whatever It Takes And Then Some awards represent thousands of others like them. I am always inspired and humbled to be in their presence and see and sense their devotion to serving people.”

 

This year’s winners are:

  • Connie Sevier, activity director at Life Care Center of Brookfield, Missouri, for the Central Division, who made a trip to the facility at 10 p.m. to pick up a resident’s laundry when the resident called her at home to complain that her family wasn’t doing it properly. Sevier and her husband also assisted with flooding cleanup.
  • Shelia Jared, licensed practical nurse at Life Care Center of Sparta, Tennessee, for the Eastern Division, who makes photo albums of residents for their families and has spent many hours of her own time preparing for fundraisers to support the fight against Alzheimer’s.
  • Patricio Garcia, an occupational therapist at Renaissance Park Multi Care Center in Fort Worth, for the Gulf States Region, who makes coffee in the rehab gym to encourage early morning participation in therapy and takes a shorter day during the week to cover weekend evaluations.
  • Anita Adcock, activity assistant at Evergreen Nursing Home in Alamosa, Colorado, for the Mountain States Division, who makes individualized sensory items such as pillows and fidget vests for residents with dementia.
  • Sharon Wiljanen, receptionist at The Highlands in Fitchburg, Massachusetts, for the Northeast Division, who made sure a visitor in the beginning stages of Alzheimer’s got home safely.
  • Shirley Hansen, a transportation certified nursing assistant at Bridgeview Estates in Twin Falls, Idaho, for the Northwest Division, who often stops on the way back to the facility from residents’ medical appointments to buy them something to eat from their restaurant of choice.
  • Jude Labaddy, a dietary cook at The Gardens Court in Palm Beach Gardens, Florida, for the Southeast Division, who offered his unused vacation time to a fellow associate who was dealing with her husband’s terminal illness.
  • Kim Zertuchy, housekeeping lead at Payson Care Center, Arizona, for the Southwest Division, who has provided materials for residents for crafts out of her own money and who cleaned a patient’s home when the patient’s husband broke his ankle two days before the patient was scheduled to return home.

 

Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for their extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.

Story Tagged: Customer service